How can your IT department become your company’s preferred IT business partner?

If your answer is “Yes”, then congratulations! Your organization is in a small percentage of ones that do! In a recent IDG survey of over 100 IT executives, only 25% indicated they had a mobile strategy. While the use of computers is only growing around 10% annually, the use of smart phones and other mobile devices is growing at over 100%. People expect to be able to connect from any device, anytime, and from anywhere to the places they work and the businesses they frequent. Where can your company use mobility to add value to their employees, customers, partners, and vendors?

If you are an infrastructure professional like myself, your developer colleagues have been keeping a secret from you. I have worked with software development professionals for my entire career. I actually thought some of them were my friends even though we often found ourselves at the opposite side of the table when it came to IT security, access to production systems, and application performance. You know what I am talking about. It can’t be the inefficient coding -  it has to be the lack of memory, CPU, or disk space!

When I served as Director of IT Systems at Insight, I put a lot of thought into what Service Level Agreements (SLAs) I should offer to internal system users. I finally settled on what IBM Global Services (IGS) offered us when we discussed outsourcing with them since I figured if I could do as well as IGS, then nobody could really present much of an argument with it.